Privacy Policy for Afiam App

Last Updated: January 28, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you use the Afiam application (the "App"). By using Afiam, you agree to the collection and use of information in accordance with this policy.

Introduction

Afiam ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

2.1 Information You Provide

  • Account Information: Phone number (via SMS OTP authentication), shop name, business details, and store location
  • Business Data: Products, sales transactions, customer information, expenses, and inventory records that you enter into the App
  • Payment Information: Subscription and payment data processed through Apple In-App Purchase or Paystack (we do not directly store payment card details)
  • Camera Access: Access to your device's camera for scanning product barcodes and receipts. We do not store, transmit, or save camera images or videos

2.2 Automatically Collected Information

  • Device Information: Device type, operating system version, unique device identifiers, and mobile network information
  • Usage Data: Features used, screens viewed, actions taken, session duration, and app interactions
  • Location Data: General location (country/region) for currency localization. We do not track precise GPS location unless you grant specific permission
  • Crash Reports: Technical diagnostic data when the app encounters errors (via Firebase Crashlytics)

How We Use Your Information

We use your information to:

  • Provide and maintain the Afiam service and its features
  • Process sales transactions, manage inventory, and track expenses
  • Authenticate your identity via phone OTP
  • Process payments and manage subscriptions (via Apple or Paystack)
  • Send you transactional notifications about your account and sales activity
  • Provide customer support and respond to inquiries
  • Improve our app functionality and develop new features
  • Analyze usage patterns and optimize user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our Terms of Use

Data Sharing and Disclosure

We do NOT sell your personal information. We may share data with:

  • Service Providers: Firebase (Google Cloud) for database and authentication, Apple for In-App Purchases, Termii for SMS OTP delivery, Paystack for payment processing
  • Team Members: Shop owners can invite team members who will have access to shop data based on their assigned roles
  • Legal Requirements: When required by law, court order, or governmental request, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)

Data Storage and Security

Your data is stored securely using Firebase Cloud Firestore with:

  • Encryption at rest and in transit (TLS/SSL)
  • Multi-tenant data isolation - your shop data is strictly separated from other shops
  • Firestore security rules enforcing role-based access control
  • Regular security audits and updates
  • Secure authentication via phone OTP (Termii SMS service)

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

Subscription and Payment Data

For iOS Users (Apple In-App Purchase):

  • All payment processing is handled by Apple
  • We do not have access to your payment card details
  • We receive transaction confirmations and subscription status from Apple
  • Apple's privacy policy applies to payment data: apple.com/legal/privacy

For Android Users (Paystack):

  • Payment processing is handled by Paystack
  • We do not store your payment card details
  • Paystack's privacy policy applies: paystack.com/privacy

Third-Party Services

We use the following third-party services, each with their own privacy policies:

Your Rights

You may have certain rights regarding your personal information, subject to local data protection laws. These may include the right to access, correct, or delete your information.

Data Retention

We retain your data for different periods depending on the type:

  • Active Account Data: Retained while your account is active and for 30 days after account deletion
  • Transaction Records: Retained for 7 years to comply with tax and accounting regulations
  • Audit Logs: Retained for up to 3 months for security and fraud prevention
  • Anonymous Analytics: May be retained indefinitely in aggregated, non-identifiable form

Account and Data Deletion

You can delete your account and data directly from the App at any time (Settings → Account → Delete Account). When you request deletion:

  • Immediate Deletion: Shop data (products, inventory, customers, expenses) is deleted immediately
  • 30-Day Grace Period: Basic account information retained for 30 days to prevent accidental deletion
  • Transaction Records: Financial records retained for 7 years as required by law
  • Active Subscriptions: Automatically cancelled (no further charges, but current period remains active)

International Data Transfers

Your data may be transferred to and processed in countries outside Nigeria, including the United States (where Firebase servers are located). We ensure appropriate safeguards are in place for international data transfers, including relying on Google's compliance with international data protection frameworks.

Children's Privacy

Afiam is intended for business use by adults (18+). We do not knowingly collect information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. Contact us if you believe a child has provided us with information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes through the App or via email. The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of Afiam after changes are posted constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your data rights (access, correction, deletion), contact us at:

Your Rights: Under applicable data protection laws, you have the right to access, correct, delete, or export your personal data. You can exercise these rights through the App settings or by contacting us directly.